About Electromate
Welcome, thank you for visiting our website. Electromate is a fully Irish owned online distributor of a wide array of fine brand-name industrial supplies, tools and more. All at great prices that won't bust your budget!
We are committed to quality and all our suppliers must meet strict quality assurance criteria to ensure the highest standard products for our customer. Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Unlike our rivals we offer Free Delivery on all orders in Ireland. We feel that the cost of supplying our products to you is our responsibility and not yours.
We are currently adding new product lines so check back often for great deals on brand-new industrial products and tools!
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
SHIPPING
How long does shipping take?
No-one likes to wait for their items - which is why we aim to dispatch all items within 1-3 Days. Once dispatched, you will receive confirmation via email.
Will I be charged for taxes?
Yes, we charge VAT at 23% on all our goods.
TERMS & CONDITIONS
A full copy of our terms and conditions are available on request. Please email sales@electromate.ie
PRIVACY
Electromate values and respects the privacy of all our customers and visitors to our website.
As a part of our eCommerce business if you choose to buy any of our products or services you will be asked to provide information such as; name, address, phone numbers, email address, billing and shipping address which if you choose to register are retained. This information allows us to fulfil customer orders, provide information for delivery of goods and to keep a record of transactions for accounting purposes.
This website also uses ‘cookies’ which are small pieces of technical data that are stored in your website browser. These cookies are essential to ensuring that our customers gain the maximum benefits from using the Electromate website. Benefits of these cookies include; managing your shopping basket and gaining statistical usage information for the continuous improvement of the pages of the website. These cookies also allow Electromate to personalise your online experience as a customer of the company. This information may be retained by Electromate but will never be passed to any third parties for mailing / marketing purposes or indeed for any other purpose.
We do not use cookies to collect any personally identifiable information (without your express permission) and it is possible to disable the cookies on your browser through the settings tab. It is also possible to delete cookies which are already in your browser, this can often be found within the history tab on the top of the Internet browser.
RETURNS
What is your returns policy?
We know that you will be pleased with your purchases from Electromate. However, there may be occasions when you will need to return items to us.
Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund via your original payment method.
Items Faulty on Arrival
If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 30 calendar days to do so, at your own expense. Once the item is received, we'll issue a full refund for the product received.
Need to return an item?
Simply email us at sales@electromate.ie. Please note that you will be responsible for paying for your own shipping costs for returning your item.
Still got questions? Contact us>